Frequently asked questions
What types of tea are your tea sets suitable for?
Our tea sets are suitable for a variety of teas such as tea drops,tea bags,green tea, black tea, oolong tea, and pu-erh tea. The ceramic material helps to retain the fragrance of the tea.
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atsupport@mybrewset.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question atsupport@mybrewset.com.
When will I get my order?
Due to high demand from our spring sale, there may be slight delays. However, we still ship every order within 24-48 hours.
Our international delivery time remains 4-6 working days, and we offer free insured and trracked shipping on all orders.
So you can follow its journey and have peace of mind.
We are confident in the quality of our products, which is why we offer a 30-day return policy.If you're not completely satisfied, you can return it for free.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We offer free worldwide shipping on all orders. No hidden fees or minimum purchase required.